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We are not responsible for return postage costs. We suggest insuring your package, as we cannot be responsible if the product arrives to us damaged. Any item not exchanged for another item may be subject to a 20% restocking fee. Bulb and glassare not returnable. Please allow 3-4 weeks for a refund.
Defective Item:
Be sure to read the manufacturers warranty on any product you purchase. Most manufacturers prefer to deal directly with the end user on any warranty issues. If you find an item to be defective, please fill out our RMA Request Form .
Damaged Shipments:
PLEASE inspect every shipment upon receipt. You can buy an insurance if you need, so keep all original packaging and shipping boxes in case an inspection is required. Arrangements can then be made to send a replacement item. All damage claims must be made within 7 days of receiving the package. Any claim made over 7 days may be out of our control, so please inspect your shipment immediately upon delivery. If you have purchased lamps to use at a later date, we advise testing them immediately when receiving them.
